Improving Interactions

CCMI’s communications services focus on developing skills and strategies for clear and compassionate communication between caregivers and the people and families that they support.

This webinar focuses on developing effective two-way communication with families, patients, and colleagues. Participants will discuss concepts of communication and the communication process so that they can assess the ways that conflict and miscommunication might occur in their own work. Then they learn skills so that they can address conflict and miscommunication or avoid it altogether. Skills include Ask-Tell-Ask, teach-back, open-ended or evocative questions, and reflections.

For more info, visit https://centrecmi.ca/improving-interactions/